Personal Care Officer at AdMedika network providers to ensure smooth service and as proof of AdMedika’s ongoing commitment to Service Excellence.
- Provide assistance for VIP Members (Gold & Platinum members )
- Follow up issues at the providers for Inpatient and Outpatient.
- Assist the initial guarantee process.
- Assisting the process of approval to final guarantee process for discharged patients.
- Provide assistance in contacting the AdMedika call center.
- Improve and ensure smoother communication between AdMedika, provider, insurance and members.
- Improve customer satisfaction.
Currently our PCO are stationed in these healthcare providers :
- RS. PREMIER JATINEGARA
- RS. PREMIER BINTARO
- SILOAM HOSPITAL LIPPO VILLAGE
- RS. PUSAT PERTAMINA
- RS. MITRA KELUARGA BEKASI BARAT
- MAYAPADA HOSPITAL TANGERANG
- RS. MITRA KELUARGA DEPOK
- RS. PONDOK INDAH
- RS. MITRA KELUARGA BEKASI TIMUR